Properties provides a facilities planning and management service that supports the University's programs and enhances campus life. Properties is responsible for the strategic forward planning, conceptualisation, procurement, renovation, alteration, management, operation and maintenance of the physical facilities on the campuses at Bentley, Geraldton, Kalgoorlie, Northam, Perth City and Shenton Park as well as various leased properties.

This Service Charter is an expression of our commitment to improving our service to, and communication with, you our client.

Service Statement

Properties, in support of the University's vision, is committed to delivering innovative, responsive and high quality services which exceed our clients' expectations through a process of continuous improvement.

Values

Properties adopts and affirms the University's core values of respect, integrity, fairness and care. In addition, Properties promotes professionalism, teamwork, accountability and innovation as well as a client-focused approach in everything that we do.

Properties is committed to providing courteous, accurate, consistent and timely service, while delivering value for money for our clients.

We will achieve this by:

• Recruiting and developing staff in a manner that supports and assists excellence in service provision.
• Developing and improving innovative services designed to respond to your needs.
• Introducing (or conducting) reviews and improvements to Properties policies, procedures and processes.

Properties' Services & Management Structure

We welcome your feedback about our services via this web site, or please telephone Stephen Harvey on Ext: 7255.

The Properties Charter may also be downloaded from this site in pdf format.